About this Privacy Policy
WeCook Limited trading as WeCook and WeCook-YouEat, is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you on the WeCook mobile and web app (hereinafter the “App”), or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any questions about any aspects of our Privacy Policy, please feel free to contact us at support@joinwecook.com. For the purpose of the Data Protection Act 1998 (the Act) and General Data Protection Regulation 2016 (GDPR), the data controller is:
WeCook Limited
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Confidentiality
The confidentiality and security of your information is of utmost importance to us. We will use industry standard security measures to keep your information confidential and secure.
It is your responsibility to protect the security of your login information.
What Information We Collect
We may collect and process two kinds of data about you as shown below.
a) Non-Personal Information
You can visit our Site without giving away your personal information. WeCook may use Google Analytics and cookies in order to improve our service to you as well as user experience on our App. The information collected by Google Analytics is mostly anonymous traffic data (e.g. browser information, device information, and the browser’s language settings). To estimate approximate location, Google Analytics might also collect a user’s IP address, however, WeCook does not have access to IP address information of users. This analytics data is used to gain insights into usability and an overview of how people are accessing and using the WeCook App. It is not used for any additional purpose, such as to profile those who access our App.
b) Tracking
We also use cookies and/or web beacons to help us identify repeat visitors, the duration of an App visit, as well as functionalities that users choose to use. The use of these technologies aims at identifying how to serve you better and improve your user experience on our App. Cookies and web beacons are not used to retain Personally Identifiable Information.
c) Personally Identifiable Information
When using our App, you may submit “Personally Identifiable Information” to register for an account, update your account information, submit a form on our App, purchase and use our products and/or services, sign up for our newsletter, participate in our public forums, post material, complete a survey, and reach out to us via email or telephone. We may also ask you for information when you report a problem with our site.
How We Use Your Information
We may use your information in the following ways:
Correspondence:
If you contact us via email or phone or other means, including but not limited to social media, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes and customer service, although you do not have to respond to these surveys.
We may also email you with updates on promotions and events, relating to products and services offered through our App. You have the option to opt-out of receiving any promotional communications as described below under “Your Rights.”
If you are an existing customer, we will only contact you by post or electronic means (e.g. email, SMS, or message through the App) with information about goods and services similar to those which were the subject of a previous sale to you.
Account Registration:
When you register for an account on our App, you may be required to provide us with your name and email address. All information you provide to us is stored on secure servers. We will use this data to communicate with you regarding account specific updates and information.
Transaction Information:
Information you provide throughout the checkout process to purchase one or multiple products and/or services on our App, will be used to fulfil your orders. Any payment transactions will be encrypted. Details of transactions you carry out with us and of the fulfilment of your orders.
WeCook provides you with the ability to pay for food items and other products/services using electronic payment means through third-party payment processing service providers. WeCook does not collect and process your payment information. This is done via our payment processing service providers.
Where We Store Your Personal Data
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet or through electronic means is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to ourselves; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Please note that communications you send to us through our App are encrypted.
Terminated or Deleted Account
After your account has been terminated or deleted, some or all of your information may still remain visible to others, including but not limited to:
Any information that has been shared as a comment and/or post information stored on third-party platforms, including but not limited to email correspondence.
Please be aware that in some cases, even after your account is terminated or deleted, we may retain your information as long as we have a legitimate purpose to do so and in accordance with applicable law.
Disclosure of Your Information
We may disclose your personal information to third parties in any of the following events or circumstances:
a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
b) If WeCook or substantially all of its assets are acquired by a third-party, in which case personal data held by it about its customers will be one of the transferred assets.
c) We may share information about your profile, your purchases, your forum participations, and social media posts.
d) We may share your information with third-party partners that perform services on our behalf, including for payment processing, order fulfilment, data analysis, marketing services, hosting services, customer services, and customer support. These third-party business partners are required to use it solely as directed by us for the purpose of our requested service.
e) We may disclose or share your personal data in order to comply with any legal obligation, or to protect against the imminent harm to the rights, property, or safety of WeCook, our customers, or others. We may also disclose or share information about you to auditors, legal advisors, and law enforcement in order to help detect, prevent, or otherwise address fraud, abuse, misuse, potential violations of law, security concerns, and/or technical issues.
Your Rights
The General Data Protection Regulation (GDPR) gives you the following rights:
a) Right to Basic Information: The information covered in this Privacy Policy are created with the goal to satisfy your right to basic information.
b) Right to Restrict Processing: You have the right to ask us not to process your personal data for marketing purposes. We will inform you (usually before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third-party for such purposes. You can exercise your right to prevent such processing by contacting us at support@joinwecook.com.
c) Our Site may from time to time contain links to and from the websites and apps of third-parties, our partner networks, advertisers and affiliates. If you follow a link to any of these websites or apps, please note that these websites and apps have their own privacy policies and that we do not accept any responsibility or liability for these policies or consequences related to the use of these websites and apps (including but not limited to malware and viruses). Please check these policies before you submit any personal data to these websites or apps.
d) Right to Access Your Information: You have the right to access information held about you. Your right of access can be exercised by contacting us under the information provided further down this page.
e) Right of Rectification: If you detect errors or inconsistencies in the data we hold about you, you have the right to rectify this information. In some cases, we require you to correct erroneous information for the purposes of providing you with services related to your interactions with WeCook and our App.
f) Right to Erasure (also known as the Right to be Forgotten). You may ask us to delete your personal data if the continued processing of those data is not justified.
g) Right to not be evaluated on the basis of automated processing (also known as profiling). You have the right not to be subject to profiling.
Changes to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or in a message sent through our App or provided as an update before making your purchase on our App, prompting you to read and accept the new Privacy Policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our registered office at:
WeCook Limited
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Email: support@joinwecook.com
General Data Protection Regulation (GDPR) Policy
Privacy Policy:
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of your information when you use the App and tells you about your privacy rights and how the law protects you.
We use your Personal data to provide and improve the App. By using our App, you agree to the collection and use of information in accordance with this privacy policy.
Definitions
For the purposes of this Privacy Policy:
‘Account’ means a unique account created for you to access our App.
‘Company’ (referred to as either ‘the Company’, ‘We’, ‘Us’, or ‘Our’ in this Agreement) refers to WeCook Limited.
‘Cookies’ are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
‘Device’ means any device that can access the products and/or services we offer such as a computer, a mobile phone or a digital tablet.
‘Personal Data’ is any information that relates to an identified or identifiable individual.
‘Service’ refers to the WeCook mobile and web App.
‘Service Provider’ means any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the products and/or services we offer, to provide these on behalf of the company, to perform services related to the products and/or services or to assist the company in analysing how our products and/or services are used.
‘Third-party Social Media Service’ refers to any website or any social network website through which a user can log in or create an account to use our products and/or services.
‘Usage Data’ refers to data collected automatically, either generated by the use of the App from the service infrastructure itself (for example, the duration of a page visit).
‘You’ means the individual accessing or using the products and/or services, or the company, or other legal entity on behalf of which such individual is accessing or using the product and/or service, as applicable.
Collecting and Using Your Personal Data
While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Postal and home address
Usage Data
Usage data is collected automatically when using our products and/or services.
Usage data may include information such as your device’s internet protocol address (e.g. IP address), browser type, browser version, the pages of our products and/or services that you access, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access our App by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you access our App or when you access our products and/or services through a mobile device.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track the activity on our App and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse our App. The technologies we use may include:
a) Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Unless you have adjusted your browser setting so that it will refuse cookies, our App may use cookies.
b) Flash Cookies: Certain features of our App may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our App. Flash cookies are not managed by the same browser settings as those used for browser cookies.
c) Web Beacons: Certain sections of our App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit WeCook Limited, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
d) Persistent Cookies: These remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
e) Persistent Cookies: These allow us to remember choices you make when you use the App, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the App.
Use of Your Personal Data
WeCook Limited may use Personal Data for the following purposes:
a) To provide and maintain our products and/or services, including to monitor the usage of our products and/or services.
b) To manage Your account.
c) To manage your registration as a user of our App. The personal data you provide can give you access to different functionalities of our App that are available to you as a registered user.
d) To contact you by email, telephone, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
e) To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
f) To attend and manage your requests to us.
For business transfers:
We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred. We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
For other purposes:
We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our App, products, services, marketing and your experience.
We may share your personal information in the following situations:
With third-party service providers: We may share your personal information with service providers to monitor and analyse the use of our App.
With affiliates:
We may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
With business partners:
We may share your information with our business partners to offer you certain products, services or promotions.
With other users:
When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a third-party social media service, your contacts on the third-party social media service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
With Your consent:
We may disclose your personal information for any other purpose with your consent.
Retention of Your Personal Data
WeCook Limited will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
WeCook Limited will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our products and/or services, or we are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
WeCook Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Business Transactions
If WeCook Limited is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Law Enforcement
Under certain circumstances, WeCook Limited may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other Legal Requirements
The Company may disclose your personal data in the belief that such action is necessary to:
a) Comply with a legal obligation.
b) Protect and defend the rights or property of the company.
c) Prevent or investigate possible wrongdoing in connection with our App.
d) Protect the personal safety of users of our App or the public.
e) Protect against legal liability.
Security of Your Personal Data
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Children’s Privacy
Our App does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18, we will take steps to remove that information from our servers.
Links to Other Websites
Our App may contain links to other websites or apps that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy, you can contact us:
By email: support@joinwecook.com
By mail: WeCook Limited, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
